Privacy Policy- Altitude Roofing

Effective Date: June 4, 2026

Last Updated: June 4, 2026

Altitude Roofing LLC (“Altitude Roofing,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide through our website, altituderoofingnm.com, and through our communication channels, including phone, email, website forms, and SMS/text messaging.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and how you can contact us with questions.

1. Information We Collect

Personal Information

When you request an estimate, schedule service, submit a form, call us, email us, text us, or otherwise communicate with us, we may collect information such as:

• Full name
• Phone number
• Email address
• Property address
• Mailing address
• Project details
• Roofing, exterior, repair, replacement, or restoration needs
• Insurance claim information, if applicable
• Payment or billing-related information, if applicable
• Any other information you choose to provide

Subcontractor and Trade Partner Information

If you are a subcontractor, trade partner, vendor, or service provider, we may collect information such as:

• Full name
• Company name
• Mobile phone number
• Email address
• Trade or service type
• Service area
• Availability
• Bid information
• Project-related communications
• Scheduling information
• Any other information you choose to provide to us

Communication Data

If you contact us by phone, SMS/text message, email, website form, or other communication method, we may retain records of those communications for business, compliance, customer service, scheduling, project management, and quality assurance purposes.

Website Usage Data

We may collect limited non-personal website usage data, including:

• IP address
• Browser type
• Device type
• Pages visited
• Referral source
• General website interaction data

This information is used for analytics, security, and website improvement.

2. How We Use Your Information

We may use your information to:

• Provide roofing inspections, estimates, repairs, replacements, restoration services, and related services
• Respond to inquiries and service requests
• Schedule appointments and inspections
• Communicate regarding project updates
• Send billing information and payment confirmations
• Provide customer support
• Manage subcontractor and trade partner communications
• Send job opportunity notifications, bid requests, scheduling updates, and project communications to opted-in subcontractors and trade partners
• Improve our website, services, customer experience, and communication processes
• Maintain business records
• Comply with legal, regulatory, insurance, and contractual obligations

3. Customer SMS / Text Messaging Policy

Altitude Roofing LLC may send SMS/text messages to customers regarding roofing services and customer care communications, including:

• Appointment confirmations and reminders
• Inspection scheduling updates
• Project status updates
• Service notifications
• Billing or payment communications
• Customer support follow-ups

Message frequency varies depending on your project, service request, appointment schedule, and communication needs. Message and data rates may apply according to your mobile carrier plan.

You may opt out of customer SMS/text messages at any time by replying STOP. You may request help at any time by replying HELP.

For assistance, you may also contact us directly:

Phone: (505) 887-7663

Email: info@altituderoofingnm.com

4. Subcontractor Network SMS / Text Messaging Policy

Altitude Roofing LLC operates a Subcontractor Network SMS Program for subcontractors and trade partners who want to receive project-related communications by text message.

Subcontractors and trade partners opt in to the Altitude Roofing LLC Subcontractor Network SMS Program by texting JOIN to +15057154742 after viewing our public SMS opt-in instructions at:

https://www.altituderoofingnm.com/subcontractor-sms-opt-in/

By texting JOIN, subcontractors and trade partners agree to receive recurring SMS/text messages from Altitude Roofing LLC regarding:

• Subcontractor network enrollment
• Roofing and restoration job opportunities
• Bid requests
• Project scope and location details
• Scheduling coordination
• Bid confirmations
• Bid status updates
• Project status updates
• Related project communications

The consent keyword is JOIN. Altitude Roofing LLC does not send an outbound SMS invitation before the subcontractor or trade partner opts in. We do not treat referrals, third-party-provided phone numbers, general contact information, or missed calls as consent to receive recurring Subcontractor Network SMS messages.

Message frequency varies based on available projects, service area, bidding activity, scheduling needs, and project communication needs. Message and data rates may apply according to your mobile carrier plan.

You may opt out of Subcontractor Network SMS messages at any time by replying STOP. You may request help at any time by replying HELP.

Consent to receive Subcontractor Network SMS messages is not a condition of receiving work, being awarded contracts, or participating in our subcontractor network.

5. SMS Opt-In Data and Mobile Number Privacy

Altitude Roofing LLC does not sell, rent, release, or share SMS opt-in data or mobile phone numbers with third parties or affiliates for their marketing or promotional purposes.

We may share information with technology providers and service providers only as necessary to operate our business, deliver SMS/text messages, manage communications, provide services, maintain records, or comply with legal obligations. These providers are not permitted to use SMS opt-in data or mobile numbers for their own marketing or promotional purposes.

6. Sharing of Information

We do not sell or trade personal information.

We may share information only when necessary with:

• Service providers assisting with roofing services, scheduling, project management, communications, website operations, payment processing, or business administration
• Insurance carriers, adjusters, or related parties when authorized by the property owner or required for a project
• Subcontractors, vendors, or trade partners when necessary to complete a project
• Technology providers necessary to operate our website, phone systems, email systems, VOIP systems, SMS systems, or customer management systems
• Legal, regulatory, or governmental authorities when required by law
• Professional advisors, such as attorneys, accountants, or insurance representatives, when necessary for business purposes

All third-party service providers are expected to maintain the confidentiality and security of the information they process on our behalf.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, disclosure, alteration, or destruction.

However, no method of internet transmission, electronic storage, phone communication, or SMS/text messaging is completely secure. We cannot guarantee absolute security.

8. Data Retention

We retain personal information only as long as reasonably necessary to:

• Fulfill service obligations
• Manage customer, subcontractor, vendor, and business relationships
• Maintain business records
• Resolve disputes
• Comply with legal, tax, insurance, regulatory, and contractual requirements
• Support business operations

When information is no longer needed, we may delete, archive, or anonymize it in accordance with our business practices and legal obligations.

9. Your Choices and Rights

Depending on your location and applicable law, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of personal information
• Withdraw consent for certain communications
• Opt out of SMS/text messages by replying STOP
• Request assistance by replying HELP

To make a privacy request, contact us using the contact information below.

10. Third-Party Links

Our website may contain links to third-party websites, services, or platforms. We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

11. Children’s Privacy

Our services are not directed toward individuals under 18 years of age. We do not knowingly collect personal information from minors.

12. Contact Information

Altitude Roofing LLC

8612 Paseo Alameda NE, Suite F

Albuquerque, NM 87113

Phone: (505) 887-7663

Email: info@altituderoofingnm.com

Website: https://www.altituderoofingnm.com/

13. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.