Terms and Conditions- Altitude Roofing

Effective Date: June 4, 2026 Last Updated: June 4, 2026 These Terms and Conditions (“Terms”) govern your use of services provided by Altitude Roofing LLC (“Altitude Roofing,” “we,” “our,” or “us”), including our website, roofing services, exterior restoration services, customer communications, and SMS/text messaging programs. By using our website, requesting services, communicating with us, or opting in to receive SMS/text messages, you agree to these Terms.

1. Services

Altitude Roofing LLC provides roofing, exterior restoration, inspections, repairs, replacements, installations, emergency roofing services, and related construction services. All services are subject to written estimates, project agreements, contracts, approvals, scheduling, availability, and applicable laws and regulations.

2. Website Use

You agree to use our website only for lawful purposes. You may not use our website in a way that disrupts the website, interferes with other users, attempts to gain unauthorized access to systems, or violates applicable law. Information on our website is provided for general informational purposes and may be updated or changed at any time.

3. Estimates, Projects, and Service Requests

Submitting a website form, calling us, emailing us, texting us, or requesting an estimate does not create a binding service agreement unless and until a written agreement, estimate, scope of work, or contract is accepted by the appropriate parties. Project pricing, timelines, materials, availability, and scope are subject to inspection, review, written confirmation, and applicable approvals.

4. Altitude Roofing Customer Care Text Messaging Program

The Altitude Roofing Customer Care Text Messaging Program is used to communicate with customers regarding roofing services, including scheduling, inspections, project updates, service notifications, billing communications, and customer support. Types of customer care messages may include:

• Appointment confirmations and reminders
• Inspection scheduling updates
• Project status updates
• Service notifications
• Billing and payment notifications
• Customer support communications

Message frequency varies depending on your project, service request, appointment schedule, and communication needs. Message and data rates may apply according to your mobile carrier plan. You may opt out of customer SMS/text messages at any time by replying STOP. For help, reply HELP or contact us directly: Phone: (505) 887-7663 Email: info@altituderoofingnm.com

5. Subcontractor Network Text Messaging Program

Altitude Roofing LLC operates a Subcontractor Network SMS Program to communicate with subcontractors and trade partners about roofing and restoration project opportunities, bid requests, scheduling, project scope, project locations, bid status, and related project communications.

Enrollment and Consent

Subcontractors and trade partners may enroll in the Altitude Roofing LLC Subcontractor Network SMS Program by texting JOIN to +15057154742 after viewing our public SMS opt-in instructions at: https://www.altituderoofingnm.com/subcontractor-sms-opt-in/ By texting JOIN, you agree to receive recurring SMS/text messages from Altitude Roofing LLC regarding:

• Subcontractor network enrollment
• Roofing and restoration job opportunities
• Bid requests
• Project scope and location details
• Scheduling coordination
• Bid confirmations
• Bid status updates
• Project status updates
• Related project communications

The consent keyword is JOIN. Altitude Roofing LLC does not send an outbound SMS invitation before you opt in. Receiving a referral, being introduced to Altitude Roofing LLC, providing a phone number to another person or company, or being listed as a subcontractor or trade partner does not automatically enroll you in the Subcontractor Network SMS Program.

Message Frequency

Message frequency varies based on available projects, service area, bidding activity, scheduling needs, and project communication needs.

Message and Data Rates

Message and data rates may apply according to your mobile carrier plan. Your mobile carrier is not responsible for delayed or undelivered messages.

Opt-Out

You may opt out of Subcontractor Network SMS messages at any time by replying STOP. After you opt out, you will no longer receive Subcontractor Network SMS messages unless you choose to opt back in by texting JOIN again.

Help and Support

You may request help at any time by replying HELP. You may also contact us directly: Phone: (505) 887-7663 Email: info@altituderoofingnm.com

Consent Conditions

Consent to receive Subcontractor Network SMS messages is not a condition of receiving work, being awarded contracts, or participating in our subcontractor network. Project awards, bid selections, and subcontractor opportunities are based on qualifications, pricing, availability, scope, performance, licensing, insurance, and other business factors.

6. SMS Keywords and Messaging Instructions

For the Subcontractor Network SMS Program: Opt-in keyword: JOIN Opt-out keywords: STOP, CANCEL, END, UNSUBSCRIBE, QUIT Help keywords: HELP, INFO Opt-in confirmation message: Altitude Roofing LLC: You are opted in to recurring subcontractor job alerts, bid requests, scheduling, and project updates. Msg frequency varies. Msg & data rates may apply. Reply HELP for help or STOP to opt out. Opt-out confirmation message: Altitude Roofing LLC: You are opted out and will receive no more subcontractor SMS messages. Reply JOIN to opt back in. Help message: Altitude Roofing LLC: For help with subcontractor SMS messages, email info@altituderoofingnm.com. Msg frequency varies. Reply STOP to opt out.

7. User Responsibilities

By communicating with us by phone, SMS/text message, email, website form, or other method, you represent that:

• The information you provide is accurate to the best of your knowledge
• You are authorized to use the phone number or email address you provide
• You will notify us if your contact information changes
• You will not use our communication channels for unlawful, abusive, fraudulent, or misleading purposes

8. Privacy

Your privacy is important to us. Information you provide to Altitude Roofing LLC is handled in accordance with our Privacy Policy: https://www.altituderoofingnm.com/privacy-policy-altitude-roofing/ Altitude Roofing LLC does not sell, rent, release, or share SMS opt-in data or mobile phone numbers with third parties or affiliates for their marketing or promotional purposes.

9. Third-Party Services and Links

Our website, communications, and business operations may use third-party platforms, service providers, or technology providers. We may also link to third-party websites. We are not responsible for the content, privacy practices, security, or terms of third-party websites or services.

10. Limitation of Liability

To the maximum extent permitted by law, Altitude Roofing LLC is not responsible for:

• Delays or failures in SMS/text message delivery
• Carrier-related issues
• Technical errors in communication systems
• Website interruptions or errors
• Delays caused by weather, supply issues, permitting, insurance processing, or circumstances outside our reasonable control
• Indirect, incidental, consequential, or punitive damages arising from use of our website, services, or communication systems

SMS/text messaging is provided on an “as-is” and “as-available” basis.

11. No Guarantee of Project Award or Work

For subcontractors and trade partners, receiving SMS messages, joining the Subcontractor Network SMS Program, submitting bids, or communicating with Altitude Roofing LLC does not guarantee project awards, contracts, assignments, payments, or ongoing work. All subcontractor opportunities are subject to review, qualification, availability, pricing, project requirements, licensing, insurance, customer approval, and written agreement where applicable.

12. Governing Law

These Terms are governed by the laws of the State of New Mexico, without regard to conflict of law principles.

13. Changes to These Terms

We may update these Terms from time to time. Updates will be posted on this page with an updated “Last Updated” date. Your continued use of our website, services, or messaging programs after changes are posted means you accept the updated Terms.

14. Contact Information

Altitude Roofing LLC 8612 Paseo Alameda NE, Suite F Albuquerque, NM 87113 Phone: (505) 887-7663 Email: info@altituderoofingnm.com Website: https://www.altituderoofingnm.com/